Returns and Exchanges


You may return your new or unused product within 60 days of purchase
  • All returns must be accompanied by the original receipt or packing slip.
  • Shipping and handling charges are non-refundable.
  • All products must be unused and undamaged to ensure a full credit. We will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.
  • We cannot be responsible for items that we do not receive.
  • In the event an item is damaged during shipment, please contact us within 30 days with your tracking number.
  • Original form of payment will be credited for your refund. If the item was a gift you will receive credit in the form of a Gift Certificate to be used on
  • We reserve the right to refuse a refund request if it does not comply with these policies.
  • Returns must be prepaid, insured by the customer, and shipped via the carrier of your choice
    • Please note: we charge a 20% restocking fee on ALL returns. 

  • Ship Merchandise
  • Return your items to:
          EMA Design Treasures
          102 Scout Street
           Ottawa, Ontario, Canada K2C 4C9

We do not process exchanges at this time; however, you may order a replacement item at any time by placing a new order. You may return your order for a refund using the processes listed above.